Instructional Staff Availability

MedCerts instructors and instructional support staff are online and are available via phone, internet chat, and email Monday-Thursday, from 8:30am – 8:00pm and Friday from 8:30am - 5:00pm (Eastern Time). Inquiries submitted through email during normal business hours will be typically be responded to within the hour. Emailed inquiries received outside of business hours will be responded to on the next business day. On occasion, MedCerts Student Support may not be available during scheduled services hours. In these unavoidable cases, MedCerts will post an announcement within the Learning Portal as to the reason, and the likely duration of the lapse in service.