Grievance Procedure:

MedCerts serves students across the nation, in accordance with the laws and regulations in place for each state. The following grievance procedure is applicable to all students unless the student is located in a state with unique grievance policy requirements. Please refer to the Appendices to confirm whether a state-specific policy is applicable to you.

If a student has a question or problem, please contact MedCerts Student Services. If a satisfactory agreement cannot be reached through Student Services, you should then contact the Director of Programs and they will respond within 10 business days. It is the policy of MedCerts to resolve student concerns in a swift and equitable manner.  Students have the right to submit a complaint or grievances to MedCerts through any means of their choosing. If by email, submit to [e-mail]. If by phone, call 800-734-1175.

Mailed communication should be mailed to the Director of Programs at the location below:
Livonia Headquarters:
     MedCerts, LLC
     Attn: Director of Programs
     14143 Farmington Road
     Livonia, MI 48154

Complaints or concerns that have not been satisfactorily resolved by the MedCerts staff can be directed to the following Michigan agency, or the appropriate agency for your state of residence:
State of Michigan

Department of Labor and Economic Opportunity
Employment and Training, Post-Secondary Schools
P.O. Box 30726
Lansing, MI 48907

Colorado

Complaints may be filed by a student or guardian at any time online with the Division of Private Occupational Schools (DPOS) within two years from the student’s last days of attendance or at any time prior to the commencement of training at http://highered.colorado.gov/dpos, 303-862-3001.

Connecticut

For Connecticut residents, complaints or concerns that have not been satisfactorily resolved by MedCerts staff can be directed to:

Connecticut Office of Higher Education

450 Columbus Boulevard, Suite 707

Hartford, CT 06103-1841

860-947-1800

https://www.ohe.ct.gov/StudentComplaints.shtml

Georgia

For Georgia residents, complaints or concerns that have not been satisfactorily resolved by the MedCerts staff can be directed to:

Georgia Nonpublic Postsecondary Education Commission2082 East Exchange Place, Suite 220, Tucker, GA 30084; Phone: [phone]URL: gnpec.georgia.gov/student-resources/student-complaints

Kansas

For Kansas residents, complaints or concerns that have not been satisfactorily resolved by the MedCerts staff can be directed to:

Kansas Board of Regents

1000 SW Jackson, Suite 520

Topeka, KS 66612-1368

785-430-4240

https://www.kansasregents.org/academic_affairs/private_out_of_state/complaint_process

Kentucky

To file a complaint with the Kentucky Commission on Proprietary Education, a complaint shall be in writing and shall be filed on Form PE-24, 2017 Form to File a Complaint, accompanied, if applicable, by Form PE-25, Authorization for Release of Student Records. The form may be mailed to the following address: Kentucky Commission on Proprietary Education, 500 Mero Street, 4th floor, Frankfort, Kentucky 40601. The forms can be found on the website at http://www.kcpe.ky.gov.

Louisiana

Complaints relative to actions of school officials may be made and must be in writing, addressed to the Louisiana Board of Regents, Proprietary Schools Section, P.O. Box 3677, Baton Rouge, LA 70821-3677, 225-342-4253. Such complaints may be made only after the student has unsuccessfully attempted to resolve the matter with the school by having first filed a written and signed complaint with that school's officials. Any student who wishes to review the student complaint procedure may make a request for a copy of the procedure, in writing, addressed to the Louisiana Board of Regents, Proprietary Schools Section, P.O. Box 3677, Baton Rouge, LA 70821-3677, 225-342-4253.

Nebraska

If any concerns or complaints, the student may contact the Program Director of Private Postsecondary Career Schools at the Nebraska Department of Education.

Washington D.C.

Alternate to contacting the Michigan Department of Licensing and Regulatory Affairs per the Grievance Procedure described above, Washington D.C. Residents can contact the Higher Education Licensure Commission. See Complaint Information page.