Texas Grievance Procedure

If a student has a question or problem, please contact MedCerts Student Services. If a satisfactory agreement cannot be reached through Student Services, you should then contact the Director of Programs and they will respond within 10 business days. It is the policy of MedCerts to resolve student concerns in a swift and equitable manner.

Students have the right to submit a complaint or grievance to MedCerts through any means of their choosing. If by email, submit to [e-mail]. If by phone, call 800-734-1175.

Mailed communication should be mailed to the Director of Programs at the Livonia Headquarters:

MedCerts, LLC
Attn: Director of Programs
14143 Farmington Road
Livonia, MI 48154

Complaints or concerns that have not been satisfactorily resolved by the MedCerts staff can be directed to the TWC.

Students may file a formal complaint with TWC by completing the Student Complaint Form and following the instructions in the following link:

http://www.twc.state.tx.us/files/jobseekers/css-401a-student-complaint-form-twc.pdf

Additional information can be found at http://csc.twc.state.tx.us/

The Texas Workforce Commission (TWC) — Career Schools and Colleges

101 East 15th Street, Room 226
Austin, TX 78778-0001

Phone: [phone]

Email: [e-mail]